products must be returned and arrived at Dyna within 14 days of receipt to be eligible for a return. Besides that, you must also register your return in advance via the return form on this page
the product must be properly/neatly packaged and shipped prepaid to: Dyna Dental Engineering B.V., attn. sales department, Vang 9, 4661 TX Halsteren, The Netherlands
the product must be returned including a packing slip or invoice
the product must be unopened
the product must not be damaged
the package must be listed with a legitimate reason for return/exchange
distribution products cannot be returned or exchanged
specific conditions for return
if you return a product, 15% of the returned amount will be retained by Dyna, plus a restocking fee of 15 euros
after a completed return, you will receive a credit amount on your clientnumber. This amount will remain in the account for a maximum of 12 months from the billing date of the initial order. Dyna can settle this with a subsequent order, or refund the amount to your bank account after written confirmation
specific conditions for exchange
a 15 euro restocking fee is withheld in the event of an exchange
products can only be exchanged within the same product category
